At Traffic Odyssey, we strive to provide high-quality traffic generation tools and services. This Refund Policy explains our policies regarding refunds and cancellations for any paid services we may offer.
1. Current Free Services
Traffic Odyssey currently offers free services to all members, including link rotators, link tracking, link vault, and member directory access. Since these services are provided at no cost, no refunds are applicable.
2. Future Paid Services and Products
Should Traffic Odyssey introduce paid features, upgrades, advertising packages, or other premium services in the future, the following refund policy will apply:
3. Digital Services - No Refund Policy
Due to the immediate and consumable nature of digital advertising and traffic services, all sales are final and non-refundable.
This includes but is not limited to:
- Advertising credits (banner, text, popup, or surf credits)
- Traffic packages and view impressions
- Paid promotional placements
- Priority advertising features
- Membership upgrades (once activated)
Why no refunds on traffic/advertising services?
Traffic and advertising services are delivered and consumed immediately upon purchase. Once your advertisements are displayed to members or your traffic package is activated, the service has been rendered and cannot be returned or reversed. This is standard practice across the digital advertising industry.
4. Exception: Technical Failures
We will consider refund requests only in the following circumstances:
- Service Not Delivered: If we fail to deliver the service you purchased due to a technical error on our end (e.g., your ads never displayed, credits were not applied to your account)
- Duplicate Charges: If you were accidentally charged twice for the same service
- System Error: If a technical malfunction on our platform prevented you from accessing paid features you purchased
To request a refund for technical failures:
- Contact us through our contact form within 7 days of the transaction
- Provide your transaction ID, account username, and detailed description of the issue
- Allow us 5-7 business days to investigate and respond
If we confirm that the service was not delivered due to our technical error, we will issue a full refund or provide equivalent service credits at your preference.
5. What Is NOT Eligible for Refund
Refunds will not be issued for:
- Change of mind after purchase
- Dissatisfaction with traffic quality or results (traffic performance varies based on many factors outside our control)
- Failure to use purchased credits or services before expiration
- Account suspension or termination due to Terms of Service violations
- Services that were successfully delivered as described
- Promotional or discounted purchases (all sales final)
6. Membership Upgrades and Subscriptions
If Traffic Odyssey offers recurring membership subscriptions in the future:
- No Partial Refunds: Membership fees are charged in advance and are non-refundable once the billing period begins
- Cancellation: You may cancel your subscription at any time, but you will retain access until the end of your current paid period
- No Pro-Rating: Cancellations do not result in pro-rated refunds for unused time
- Renewal: Subscriptions auto-renew unless you cancel before the next billing date
7. Chargebacks and Disputes
If you file a chargeback or payment dispute with your bank or payment provider without first contacting us to resolve the issue:
- Your account will be immediately suspended pending investigation
- If the chargeback is found to be fraudulent or unjustified, your account may be permanently terminated
- We may pursue collection of any outstanding fees, plus chargeback processing fees
We encourage you to contact us first through our contact form if you believe you were charged in error or did not receive the service you purchased. Most issues can be resolved quickly and amicably.
8. Processing Refunds
If a refund is approved:
- Refunds will be issued to the original payment method used for purchase
- Processing time may take 5-10 business days depending on your payment provider
- You will receive email confirmation once the refund is processed
- Any service credits or benefits received from the purchase will be revoked
9. Referral Commissions
If Traffic Odyssey implements a referral commission program:
- Commissions earned from referrals who later request refunds may be reversed
- Fraudulent or incentivized referrals that result in refund requests will not generate commissions
- Commission payments are subject to minimum payout thresholds and verification
10. Contact Us
If you have questions about this Refund Policy or need to discuss a potential refund issue, please contact us:
- Contact Form: Traffic Odyssey Support
- Response Time: We aim to respond to all inquiries within 2-3 business days
11. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Any changes will apply to purchases made after the policy update.
By making a purchase on Traffic Odyssey, you acknowledge that you have read and agree to this Refund Policy.